商品描述
Terms & Conditions – Third-Party Products
These Terms & Conditions("T&C") apply to third-party branded products("Products") offered for sale by Okamoto Industries (Hong Kong)Ltd. ("Okamoto", "we", "our") through the Okamoto e-Shop.
By purchasing these Products, you ("Customer", "you", "your") acknowledge and agree to the following Terms & Conditions.
1. Role of Okamoto
1.1
Okamoto is an authorized reseller of certain Products manufactured and supplied by independent third-party manufacturers and/or their authorized distributors ("Supplier").
1.2
Okamoto is responsible for processing customer orders, payment collection and arranging delivery for Products purchased through the Okamoto e-Shop.
1.3
Okamoto is not the manufacturer of these Products and is not responsible for the design, manufacturing, testing, quality control, product performance, safety certification or warranty decisions relating to the Products.
1.4
All warranties, product specifications and after-sales policies are provided by the respective manufacturer and/or its authorized distributor.
2. Product Information
2.1
Unless otherwise stated on the product page or packaging, Products are manufactured by their respective manufacturers.
2.2
Country of origin, product specifications, packaging design, accessories and product appearance are subject to the manufacturer's latest production specifications.
2.3
All trademarks, logos, product names, copyrights and other intellectual property rights belong to their respective owners.
3. Manufacturer's Warranty
3.1
Manufacturer warranty begins from the date the Product is delivered to the Customer.
3.2
Current manufacturer warranty periods are:
| Brand | Warranty Period |
| Womanizer | 5 Years |
| Arcwave | 2 Years |
| We-Vibe | 2 Years |
| ROMP | 2 Years |
3.3
Warranty coverage is subject to the manufacturer's warranty terms, conditions and assessment.
3.4
Okamoto does not provide any independent warranty beyond the manufacturer's warranty.
4. After-Sales Support
4.1
Should any Product quality issue or warranty enquiry arise, Customers should contact the Okamoto e-Shop Customer Service as the first point of contact.
4.2
Okamoto will assist Customers by coordinating communication with the Supplier and/or manufacturer regarding warranty claims, technical enquiries and after-sales support where applicable.
4.3
Any inspection, repair, replacement, refund or warranty approval remains subject to the manufacturer's or Supplier's assessment and final decision.
4.4
Okamoto will use reasonable commercial efforts to facilitate the warranty process. However, Okamoto does not guarantee the approval, repair, replacement or outcome of any warranty claim.
4.5
Where appropriate and at Okamoto's sole discretion, Customers may be referred to the Supplier or manufacturer to facilitate more efficient after-sales support.
5. Product Returns
5.1
For hygiene and personal care reasons, products cannot be returned or exchanged once opened or used, unless the product is confirmed to be defective upon inspection.
5.2
Customers should notify Okamoto within 7 days after receiving the Product if there is any suspected manufacturing defect or damage during delivery.
5.3
Okamoto reserves the right to request supporting information, including photographs, videos or other evidence, before arranging warranty processing.
6. Limitation of Liability
To the fullest extent permitted by the laws of Hong Kong:
6.1
Okamoto shall not be liable for:
- damage resulting from misuse, abuse, neglect, accident or improper storage;
- unauthorized modification, repair or alteration;
- normal wear and tear;
- failure to follow the manufacturer's instructions;
- indirect, incidental, consequential or special damages, including loss of profit, loss of opportunity, business interruption or loss of data.
6.2
Okamoto's responsibility regarding third-party Products is limited to acting as the authorized reseller and coordinating warranty and after-sales communication with the Supplier andmanufacturer.
6.3
Okamoto shall not be responsible for any manufacturing defects, product recalls, warranty decisions, repair decisions or technical product performance, which remain the responsibility of themanufacturer.
6.4
Nothing in these Terms & Conditions excludes, restricts or limits any rights or remedies that cannot be excluded under the applicable laws of Hong Kong.
7. Privacy
Customer information collected during warranty processing will be handled in accordance with Okamoto's Privacy Policy and may be shared with the Supplier or manufacturer only where reasonably necessary to process warranty claims or after-sales support.
8. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any dispute arising from these Terms &Conditions shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong.
9. Changes to These Terms &Conditions
Okamoto reserves the right to amend or update these Terms & Conditions at any time without prior notice.
The latest version published on the Okamoto e-Shop shall prevail.
